CUSTOMER CARE

SHIPPING

All orders placed before 3pm AEST Monday-Friday (excl. Public Holidays) will be sent that day.
PLEASE NOTE: If you require a split shipment due to a re-stock/pre-order it will incur a second delivery fee, you will be notified of this if necessary.
DURING SALE PERIODS PLEASE ALLOW 2-3 ADDITIONAL BUSINESS DAYS FOR SHIPPING. IF YOUR ORDER IS URGENT PLEASE CONTACT US IMMEDIATELY AT enquiries@nookie.com.au OR CALL +61 2 93190023


AUSTRALIA

Free shipping on orders over $250
Australia-wide Express 1-5 business days
PLEASE NOTE: If you elect for your parcel to be left at your premises we cannot be responsible if the parcel goes missing.


INTERNATIONAL

Free International Express shipping on orders over $500
International Express - 2-5 business days
International Standard - 5-15 business days
**International Standard Shipping does not require a signature on delivery and Nookie will not be held responsible if your parcel gets left at your premises.

Please be aware that international orders may incur a customs or an import duty fee. You are responsible for payment of these fees. They differ depending on country you are ordering from. Please contact your local custom offices for further information.

If your order is urgent or you have other queries please contact enquiries@nookie.com.au

RETURNS & EXCHANGE

Here at Nookie, we want to make sure you are completely satisfied with your purchase. We do our best to provide accurate images and descriptions online. If for any reason you are not happy, you are welcome to return your item(s).

ONLINE WAREHOUSE SALE

All of the ONLINE WAREHOUSE SALE items are FINAL sale. There will be no refunds, exchanges or credit notes for items.

CONDITIONS

Please contact us WITHIN 10 business days from date of delivery.
Returns after this period will NOT be accepted.
All that we ask is that the items are returned to us in the same condition as they were sent out.

  • Must NOT have been damaged, worn, altered or washed and all tags must remain attached.
  • If the returns team deem it worn or not in it’s original condition, this will result in the item being sent back to you and the RA# will be voided.
  • Swimwear will only be accepted with Hygiene Sticker and swing tag remaining COMEPLETEY intact. Any tampering with these items and the RA# will be void.

Local Exchanges will be sent via Express Australia Post and International Exchanges will be sent Standard post with DHL Global Mail. (Contact enquiries@nookie.com.au if you need it sent Express).

Please allow up to 5 days for your return/exchange to be processed.

PLEASE NOTE: There is NO REFUND for sale items, unless deemed defective. Sale items are valid for a store credit or exchange. We do not offer refunds for change of mind on sale items.

HOW TO RETURN / EXCHANGE

All returns must follow the NOOKIE returns process:
enquiries@nookie.com.au to receive a Return Authorization Number (RA Number).

  • You MUST provide your original sales order number.
  • Explain your reason for return & if you require an exchange or a refund.
  • Print out the returns form once you have a confirmation email.
  • Place form inside return package.
  • Ensure you state on the front of the package whether it is an EXCHANGE or REFUND.
PLEASE NOTE: Allow 1-2 BUSINESS DAYS to receive an RA number, if your exchange is urgent please call us on 02 9319 0023. Returns that have not been authorised will NOT be accepted.

Upon receiving your RA# code please ensure your parcel is back to us within 7 days & international customers 15 days
(we will be in contact with you once we receive it).

Return your goods to:
NOOKIE RETURNS
16-22 Dick St
Chippendale NSW 2008

FAULTY GOODS

We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at enquiries@nookie.com.au to receive a Return Authorization Number (RA Number). If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided. Items damaged from wear and tear will NOT be considered as faulty.

PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.

IMPORTANT INFORMATION

  • We do NOT refund shipping costs for goods returned, unless it is due to a fault in the garment.
  • All shipping costs for exchanges and refunds will be the responsibility of the customer.
  • Return shipping must be prepaid and a traceable method to ensure safe, documented and signed delivery.
    Nookie will not be responsible for missing incoming deliveries.
  • Returns or exchanges will only be accepted for purchases made through www.nookie.com.au.

CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS

We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.

Office Hours
MON - FRI
9am - 5pm Australian EST

FAQs

CAN I CHECK ON THE STATUS OF MY PACKAGE?
CLICK HERE to view your order status (you will need to login to your account first). Once we have logged in you will be able to see if it has been shipped or if your order is still waiting to be filled. Once your order has been dispatched, you will be sent your tracking and you can track it through the postal link you will be provided with.
DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?
Yes, we do deliver to businesses throughout Australia, and we do deliver to PO Boxes, though Australia Post is the only method available for this. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.
WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package is taking longer than you expect, please check up on it by following your tracking sent to you in your shipping email. If it is still delayed, please contact your local postal company then email us at enquiries@nookie.com.au. We will do our best to track it down for you.
DO YOU REFUND PURCHASES?
Yes, we do refund fully priced items. However, we do not offer refunds on sales items or items purchased with a sale code, they are only eligible for an exchange or credit note. Please email enquiries at Nookie within 10 days of receiving your parcel to be provided with a Returns Authorization code. For a refund or exchange/credit note, your return must be in original condition with tags still attached. Please see RETURNS in the CUSTOMER CARE tab for more details or CLICK HERE.
WHEN WILL I RECEIVE MY REFUND FOR A RETURN?
Once the package has been received, returns will be processed within 8 days. You will be notified via email that the refund/exchange has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.
WHAT IS THE EXCHANGE RATE FOR OVERSEAS PURCHASES?
We charge you for your order in Australian dollars. Your card provider will apply the exchange rate when your card is charged.
DO I NEED TO OPEN AN ACCOUNT WHEN I PURCHASE?
No you are welcome to checkout as a guest. We encourage that you do include a password so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!
WILL YOU GET REPLACEMENT STOCK ON AN ITEM IF YOU HAVE SOLD OUT?
We are always re-stocking our popular styles, so please, if you LOVE something please go to the ENQUIRE tab on the product page you are interested in and send us a message with your desired size/colour.
WHAT IF I RECEIVED THE ORDER AND IT IS INCORRECT?
If the order you received is incorrect, firstly we are so sorry, but please remember, we are humans too! Please email enquiries@nookie.com.au and we will do our absolute best to sort it out and make sure you get the correct order sent out to you as soon as possible.
IS THE NOOKIE WEBSITE SECURE?
Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology. If your order is over a certain amount, we may be in contact with you to confirm, as an added security procedure.
WHAT SIZE AM I?
Welcome to the NOOKIE FIT, a fit like no other.Here at Nookie, we make sure that our sizing is in conjunction with Australian sizing standards. However, we meticulously fit our dresses to hug your body in all the right places, therefore we recommend your most standard size, however you may need a friend to help zip you up. In saying that, please ALWAYS step into your Nookie dress, as most garments are tapered at the hem to give you that exquisite hourglass silhouette. Please CLICK HERE to view our fitting guide.
MY PROMOTIONAL CODE DOESN’T WORK?
If you are having trouble with your promotional code, please try the code in both the top and bottom boxes, including both letters and numbers then ensure you press enter. Please email us at enquiries@nookie.com.au if you are still having problems. If we do not get back to you within the sale period, we will honour your code if there has been a website error.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by PAYPAL, Afterpay, Visa, Mastercard and AMEX. Please note, if you are having problems with Afterpay, contact them directly HERE.
WHAT DOES 'PRE-ORDER' MEAN?
Pre-Order' means that the item is not yet available, though it can be ordered in advance. It is usually new season stock or a Pre-Ordering best-selling styles that are coming back in stock. Not all items are available for Pre-Order, though those that are typically either advance season pieces or re-cuts of popular items that have sold out.

Please note these important points regarding Pre-Orders

  • 100% of the order value will be charged upon order placement
  • Should you change your mind, your Pre-Order can be cancelled and your money refunded
  • The Pre-Ordered item’s ETA is listed on the item’s page (underneath the title, right hand side)
  • The ETA can change due to production schedules. In such instance our Customer Care will do their utmost to keep you informed and up to date;
  • The fulfilment of your order is contingent on the fulfilment of our (confirmed) order with our suppliers.

If you have any questions regarding Pre-Orders, please email us at enquiries@nookie.com.au
We hope this section has provided an answer to your question... If there is anything else we can help you with, please email us here

CAREERS

Unfortunately there are no current vacancies at Nookie HO. Please check back at another time. We are always looking for bright & bubbly Interns!
For intern enquiries please email us at; enquiries@nookie.com.au.

PRIVACY POLICY

It is your responsibility to read and familiarise yourself with the NOOKIE Privacy Policy. This Privacy Statement applies to all personal information collected by NOOKIE via the internet, including without limitation, by way of the NOOKIE website located at www.nookie.com.au

NOOKIE recognizes the importance of protecting the privacy of our client’s personal and financial information and acts in accordance with this recognition. As a result, NOOKIE has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with NOOKIE you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

What NOOKIE collect

In order to provide our clients with the service they deserve NOOKIE collects the information that our clients give us. This may include personal information: given to us by you when you fill in questionnaires, contact forms or other sections of the NOOKIE website or when you post or input information to the NOOKIE website; and about how you use the NOOKIE website. We study our clients’ and visitors’ use of our website so we can improve our services and enhance your NOOKIE experience. When you register with NOOKIE, you give us your name and email address. NOOKIE does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How NOOKIE use the information you provide

If you give us your name and email address, we may contact you by email with special information about NOOKIE and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that partners, our affiliates and we maintain and improve services to our clients.

Will NOOKIE share your information with other entities?

NOOKIE does not sell or rent our client’s names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, NOOKIE contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting NOOKIE in these endeavours and subject to strict contractual confidentiality obligations. NOOKIE will not otherwise use or disclose any information about you without your consent, unless: the use or disclosure is for one of the purposes described in or otherwise permitted by this policy; the use or disclosure is required or permitted by law; we believe it necessary to provide you with a service which you have requested; we believe it necessary to protect the rights, property or personal safety of another person or NOOKIE; or the assets or operations of NOOKIE’S business are transferred to third party. If you do not provide requested information, NOOKIE may not be able to provide you with access.

Privacy security

NOOKIE will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. NOOKIE uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. NOOKIE will not be responsible for events arising from unauthorized access to your personal information.

Use of this website

You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address enquiries@nookie.com.au.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by NOOKIE and its associates, and subject to copyright.
The use of our images without our prior consent is a copyright infringement.

Your activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respec ful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links & third party representation

NOOKIE holds no liability or warranties for any other website that you may have access through this Site.
NOOKIE has no control over content that may be publish on Other Websites that are linked to nookie.com.au and the accuracy of information published on the Other Website. Third Parties may post statements on the NOOKIE site, these will not be monitored and NOOKIE is not responsible for the material or accuracy of information posted by these Third Parties. NOOKIE is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

SIZE GUIDE

The Nookie Fit

We meticulously fit our dresses & garments to hug your body in all the right places. We use quality, signature fabrications that have an inbuilt stretch to mould to your beautiful unique shape.

1. ALWAYS STEP INTO YOUR NOOKIE GARMENT

Never over the head. Our styles are tapered at the hem to give that beautiful hourglass silhouette. Trust us, step in!

2. HAVE SOMEONE HELP ZIP YOU UP

You will need help to get the zipper up. The garment will seem super tight but once it is up you will feel the Nookie Fit in full effect. Think of it as shapewear in a dress! It should fit you like a glove & the stretch in the fabric will provide the slimline comfort.

3. WEAR YOUR HEELS & BRA

Wearing your heels or shoes you intend to wear will allow the dress to fall properly. Also try with your desired bra, although we have fit our dresses to enhance all your curves without needing a bra. Seamless underwear is also the best to wear with Nookie garments.


What Nookie Size am I?

Our gorgeous model is 5'9" and is wearing size S. Our fabric qualities allow you to be 1" or 2.5cm smaller or larger than these standard measurements depending on how you like to wear your Nookie

  1. Measure the fullest part around your bust
  2. Measure the narrowest part of your natural waistline
  3. Measure the fullest part of your hips

 
BUST
WAIST
HIP
XS
30-32"/77-82cm
23-25"/59-64cm
34-36"/92-97cm
S
32-34"/82-87cm
25-27"/64-69cm
36-38"/97-102cm
M
34-36"/87-92cm
27-29"/69-74cm
38-40"/102-107cm
L
36-38"/92-97cm
29-31"/74-79cm
40-42"/107-112cm
XL
38-40"/97-102cm
31-33"/79-84cm
42-44"/112-117cm
AU
USA
EUR
FRA
ITA
JAP
XS
6
2
36
34
38
5
S
8
4
38
36
40
7
M
10
6
40
38
42
9
L
12
8
42
40
44
11
XL
14
10
44
42
46
13

 
 
WELCOME TO NOOKIE
WELCOME TO NOOKIE
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