CUSTOMER CARE

FAQs

CAN I CHECK ON THE STATUS OF MY PACKAGE?
CLICK HERE to view your order status (you will need to login to your account first). Once we have logged in you will be able to see if it has been shipped or if your order is still waiting to be filled. Once your order has been dispatched, you will be sent your tracking and you can track it through the postal link you will be provided with.
DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES?
Yes, we do deliver to businesses throughout Australia, and we do deliver to PO Boxes, though Australia Post is the only method available for this. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.
WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package is taking longer than you expect, please check up on it by following your tracking sent to you in your shipping email. If it is still delayed, please contact your local postal company then email us at enquiries@nookie.com.au. We will do our best to track it down for you.
DO YOU REFUND PURCHASES?
Yes, we do refund fully priced items. However, we do not offer refunds on sales items or items purchased with a sale code, they are only eligible for an exchange or credit note. Please email enquiries at Nookie within 10 days of receiving your parcel to be provided with a Returns Authorization code. For a refund or exchange/credit note, your return must be in original condition with tags still attached. Please see RETURNS in the CUSTOMER CARE tab for more details or CLICK HERE.
WHEN WILL I RECEIVE MY REFUND FOR A RETURN?
Once the package has been received, returns will be processed within 8 days. You will be notified via email that the refund/exchange has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.
WHAT IS THE EXCHANGE RATE FOR OVERSEAS PURCHASES?
We charge you for your order in Australian dollars. Your card provider will apply the exchange rate when your card is charged.
DO I NEED TO OPEN AN ACCOUNT WHEN I PURCHASE?
No you are welcome to checkout as a guest. We encourage that you do include a password so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!
WILL YOU GET REPLACEMENT STOCK ON AN ITEM IF YOU HAVE SOLD OUT?
We are always re-stocking our popular styles, so please, if you LOVE something please go to the ENQUIRE tab on the product page you are interested in and send us a message with your desired size/colour.
WHAT IF I RECEIVED THE ORDER AND IT IS INCORRECT?
If the order you received is incorrect, firstly we are so sorry, but please remember, we are humans too! Please email enquiries@nookie.com.au and we will do our absolute best to sort it out and make sure you get the correct order sent out to you as soon as possible.
IS THE NOOKIE WEBSITE SECURE?
Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology. If your order is over a certain amount, we may be in contact with you to confirm, as an added security procedure.
WHAT SIZE AM I?
Welcome to the NOOKIE FIT, a fit like no other.Here at Nookie, we make sure that our sizing is in conjunction with Australian sizing standards. However, we meticulously fit our dresses to hug your body in all the right places, therefore we recommend your most standard size, however you may need a friend to help zip you up. In saying that, please ALWAYS step into your Nookie dress, as most garments are tapered at the hem to give you that exquisite hourglass silhouette. Please CLICK HERE to view our fitting guide.
MY PROMOTIONAL CODE DOESN’T WORK?
If you are having trouble with your promotional code, please try the code in both the top and bottom boxes, including both letters and numbers then ensure you press enter. Please email us at enquiries@nookie.com.au if you are still having problems. If we do not get back to you within the sale period, we will honour your code if there has been a website error.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by PAYPAL, Afterpay, Visa, Mastercard and AMEX. Please note, if you are having problems with Afterpay, contact them directly HERE.
WHAT DOES 'PRE-ORDER' MEAN?
Pre-Order' means that the item is not yet available, though it can be ordered in advance. It is usually new season stock or a Pre-Ordering best-selling styles that are coming back in stock. Not all items are available for Pre-Order, though those that are typically either advance season pieces or re-cuts of popular items that have sold out.

Please note these important points regarding Pre-Orders

  • 100% of the order value will be charged upon order placement
  • Should you change your mind, your Pre-Order can be cancelled and your money refunded
  • The Pre-Ordered item’s ETA is listed on the item’s page (underneath the title, right hand side)
  • The ETA can change due to production schedules. In such instance our Customer Care will do their utmost to keep you informed and up to date;
  • The fulfilment of your order is contingent on the fulfilment of our (confirmed) order with our suppliers.

If you have any questions regarding Pre-Orders, please email us at enquiries@nookie.com.au
We hope this section has provided an answer to your question... If there is anything else we can help you with, please email us here

 
 
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