RETURNS & EXCHANGE
Here at Nookie, we want to make sure you are completely satisfied with your purchase. We do our best to provide accurate images and descriptions online. If for any reason you are not happy, you are welcome to return your item(s).
ONLINE WAREHOUSE SALE
All of the ONLINE WAREHOUSE SALE items are FINAL sale. There will be no refunds, exchanges or credit notes for items.
Please contact us WITHIN 10 business days from date of delivery.
Returns after this period will NOT be accepted.
All that we ask is that the items are returned to us in the same condition as they were sent out.
- Must NOT have been damaged, worn, altered or washed and all tags must remain attached.
- If the returns team deem it worn or not in it’s original condition, this will result in the item being sent back to you and the RA# will be voided.
- Swimwear will only be accepted with Hygiene Sticker and swing tag remaining COMEPLETEY intact. Any tampering with these items and the RA# will be void.
Local Exchanges will be sent via Express Australia Post and International Exchanges will be sent Standard post with DHL Global Mail. (Contact email@example.com if you need it sent Express). Please allow up to 5 days for your return/exchange to be processed.
PLEASE NOTE: There is NO REFUND for sale items, unless deemed defective. Sale items are valid for a store credit or exchange. We do not offer refunds for change of mind on sale items.
HOW TO RETURN / EXCHANGE
All returns must follow the NOOKIE returns process:
firstname.lastname@example.org to receive a Return Authorization Number (RA Number).
PLEASE NOTE: Allow 1-2 BUSINESS DAYS to receive an RA number, if your exchange is urgent please call us on 02 9319 0023. Returns that have not been authorised will NOT be accepted.
- You MUST provide your original sales order number.
- Explain your reason for return & if you require an exchange or a refund.
- Print out the returns form once you have a confirmation email.
- Place form inside return package.
- Ensure you state on the front of the package whether it is an EXCHANGE or REFUND.
Upon receiving your RA# code please ensure your parcel is back to us within 7 days & international customers 15 days
(we will be in contact with you once we receive it).
Return your goods to:
16-22 Dick St
Chippendale NSW 2008
We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at email@example.com to receive a Return Authorization Number (RA Number). If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided. Items damaged from wear and tear will NOT be considered as faulty.
PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.
- We do NOT refund shipping costs for goods returned, unless it is due to a fault in the garment.
- All shipping costs for exchanges and refunds will be the responsibility of the customer.
- Return shipping must be prepaid and a traceable method to ensure safe, documented and signed delivery.
Nookie will not be responsible for missing incoming deliveries.
- Returns or exchanges will only be accepted for purchases made through www.nookie.com.au.
CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS
We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.
MON - FRI
9am - 5pm Australian EST