Returns & Exchange

We offer refunds on FULL PRICED items within 14 days of purchase.

Unless deemed faulty, all SALE items (including those bought with a promo code) will be eligible for a store credit or exchange ONLY. This excludes Welcome discount for first time customers. 

ONLINE WAREHOUSE SALE

All of the ONLINE WAREHOUSE SALE items are FINAL sale. There will be no refunds, exchanges or credit notes for items.

CONDITIONS

Please contact us WITHIN 14 business days from date of delivery.
Returns after this period will NOT be accepted.
All that we ask is that the items are returned to us in the same condition as they were sent out.

• Must NOT have been damaged, worn, altered or washed and all tags must remain attached.
• If the returns team deem it worn or not in it’s original condition, this will result in the item being sent back to you and the RA# will be voided.
• Swimwear will only be accepted with Hygiene Sticker and swing tag remaining COMPLETELY intact. Any tampering with these items and the RA# will be void.

Local Exchanges will be sent via Express Australia Post and International Exchanges will be sent Standard post with DHL Global Mail. (Contact hello@nookie.com.au if you need it sent Express).

Please allow up to 5 days for your return/exchange to be processed.

PLEASE NOTE: There is NO REFUND for sale items, unless deemed defective. Sale items are valid for a store credit or exchange. We do not offer refunds for change of mind on sale items.

HOW TO RETURN / EXCHANGE

All returns must follow the NOOKIE returns process:
Email hello@nookie.com.au to receive a Return Authorization Number (RA Number).

• You MUST provide your original sales order number.
• Explain your reason for return & if you require an exchange or a refund.
• Print out the returns form once you have a confirmation email.
• Place form inside return package.
• Ensure you state on the front of the package whether it is an EXCHANGE or REFUND.

PLEASE NOTE: Allow 1-2 BUSINESS DAYS to receive an RA number.

Returns that have not been authorised will NOT be accepted.

Upon receiving your RA# code please ensure your parcel is back to us within 14 business days.
(we will be in contact with you once we receive it).

Return your goods to:
NOOKIE RETURNS
16-22 Dick St
Chippendale NSW 2008
Australia

US RETURNS

We have made it easier and cheaper for our US customers to exchange or return their items direct to our US Returns warehouse. Simply contact hello@nookie.com.au to initiate your exchange or return. Upon receiving your RA# code please ensure your parcel is back to us within 14 business days. (we will be in contact with you once we receive it).

Return your goods to:
NOOKIE US RETURNS:
9561 Satellite Boulevard
Suite 317-FBD1100435
Orlando
FL, 32837
USA

FAULTY GOODS

We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods at hello@nookie.com.au to receive a Return Authorization Number (RA Number). If possible we will firstly REPAIR or REPLACE faulty items, otherwise a full refund will be provided. Items damaged from wear and tear will NOT be considered as faulty.

PLEASE NOTE: Return shipping of faulty items will be refunded only to the value of shipping charges originally paid.

IMPORTANT INFORMATION

• We do NOT refund shipping costs for goods returned, unless it is due to a fault in the garment.
• All shipping costs for exchanges and refunds will be the responsibility of the customer.
• Return shipping must be prepaid and a traceable method to ensure safe, documented and signed delivery.
  Nookie will not be responsible for missing incoming deliveries.
• Returns or exchanges will only be accepted for purchases made through www.nookie.com.au.

CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS

Please be aware that International orders may incur a customs or an import duty fee. You are responsible for payment of these fees. They differ depending on the country you are ordering from. Please contact your local custom offices for further information.

Office Hours
MON - FRI
9am - 5pm Australian EST